DA showing no connection, running NETSH yields a blank line

I have a newish laptop that as of yesterday was working with DA to access our domain.

Today the user has not access

if you run netsh int http show int nothing is returned, like totally blank

If I run reg query HKLM\SYSTEM\CurrentControlSet\Services\tcpip6\Parameters /v DisabledComponents I get a message that there is nothing in the key. Despite having imported from a working machine this entire key.

I'd like to know how I can get the correct component back as there is no error in device manager.

I hate DA for just such reasons as this.

thanks